Relationships That Define Success
When Samira Huseynova first contacted us in early 2024, her luxury hotel chain was losing significant revenue due to unreliable flower delivery services. Guest complaints were mounting, and her reputation was at stake.
Within three weeks of implementing our comprehensive delivery management system, her properties saw a 94% improvement in on-time deliveries. More importantly, guest satisfaction scores for their floral arrangements jumped from 3.2 to 4.8 stars.
This transformation didn't happen by accident. It's the result of understanding that behind every flower order is someone's important moment — whether it's a wedding celebration, a business grand opening, or a heartfelt apology.
"The difference wasn't just in their technology. Their team genuinely understood our business pressures and worked nights to ensure our Valentine's Day orders went perfectly. That's partnership, not just service."
Luxury Hotel Operations